Course Duration : 1 hr 34 min

The hospitality industry is a service industry and hence it strongly relies on human labor; that is, its service quality is directly connected to its staff quality. Human Resource Management finds its increasing importance as it supports hospitality operators by attracting, training and motivating good people. In fact, in today’s highly competitive environment adopting Human Resource Management in one of the key factors to surge ahead. Vital aspect of providing high quality service in the hotel sector is the human resource management system employed in the hotels concerned.